How we collect, use and protect your personal data when you use the Caterpillar website or submit an equipment inquiry.
Last updated: March 2026
Caterpillar Heavy Equipment Co., Ltd. ("Caterpillar", "we") is the data controller responsible for personal data collected through this website.
When you submit an inquiry, we collect: name, company name, country, business email, telephone number (if provided), and product inquiry details. We also collect technical data automatically (IP address, browser type, pages visited) via server logs.
We use your data to respond to inquiries, prepare quotations, connect you with regional agents, and follow up on outstanding inquiries (maximum 3 contacts over 90 days). We do not sell your data to third parties.
Processing is based on your consent when submitting the inquiry form. Withdraw consent at any time by contacting [email protected].
We may share inquiry data with authorised regional sales agents and CRM service providers under data processing agreements. We do not share data with advertising platforms or data brokers.
Inquiry data is retained for 3 years from last contact, then securely deleted. Purchase-related data is retained for 7 years per legal requirements.
You have the right to access, correct, delete, restrict processing, and request data portability. Contact: [email protected]
This Site uses essential cookies only. No tracking or advertising cookies are deployed.
We implement HTTPS encryption, server-side input validation, and access controls to protect your data.
Data Protection Officer, Caterpillar Heavy Equipment Co., Ltd., No. 168 Industrial Park Road, Xuzhou, Jiangsu, China 221004
Email: [email protected]