400+ authorised service centres across 112 countries. 24/7 technical hotline. 24-hour global spare parts dispatch. Designed to keep your Caterpillar fleet at rated capacity everywhere your project takes you.
80,000+ genuine OEM part numbers stocked across hubs in Singapore, Dubai, Rotterdam, Houston and Nairobi. Standard dispatch within 24 hours. Machine-critical AOG service for same-day air freight.
Certified application engineers available around the clock in English, Arabic, Spanish, French and Mandarin. Remote fault code diagnosis reduces unnecessary site visits by 40%.
Every major order includes factory-supervised commissioning, 3-day on-site operator training, and a 12-month preventive maintenance schedule with printed checklists.
Predictable monthly costs with guaranteed 4h–24h response times, parts pricing locks, and machine availability guarantees. SLA customers average 95.2% fleet availability.
Coverage up to 5 years or 12,000 operating hours. Covers all factory-supplied components under normal operating conditions. Purchasable at time of order.
GPS location, fuel consumption, fault codes and 45+ machine parameters monitored in real time. Predictive diagnostics alert your team 48–96 hours before failure events.
Tell us your fleet size, locations and maintenance challenges. We will design a service programme around your operational needs.
Contact Service Team